Jr UX Researcher @
Samsung Research Canada
During my year long tenure as a UX Researcher at Samsung Research Canada, I had the distinct opportunity to contribute to the Samsung Knox Suite—a suite of enterprise-level solutions designed to manage and secure mobile devices across various industries.
My role & responsibilities
My role centered around bridging the gap between enterprise customers' needs and the product development team, ensuring that the solutions we developed not only reflect the voice of customer but also exceeded our clients' expectations.
My work is governed by a Non-Disclosure Agreement (NDA), limiting the specifics I can share publicly. However, I am open to discussing my experiences in more detail on a one-to-one basis, where permissible.
Skills Implemented during my role at Samsung
B2B User Research & Analysis - Research Ops - Data Auditing - Cross functional collaboration - Stakeholder engagement
User Research & Analysis for enterprise customers
I led focus group sessions and created detailed journey maps to gain a deeper understanding of how users interact with the Samsung Knox Suite. Conducted moderated usability tests and synthesized findings to inform design improvements and boost product usability.
Enhanced user satisfaction and adoption of Samsung Knox Suite.
Collaborative Work Across UX, PM, and Analytics
I worked with UX designers, product managers, and the Analytics team to integrate research findings into product strategies, bridging the gap between insights and design to meet user needs and business goals.
Aligned product development with user needs and business goals.
Led Research Operations & Data Auditing
I streamlined research workflows, managed 100+ participant recruitments, and ensured 95% data accuracy by auditing 1,000+ click IDs, driving data-informed decisions and improving product insights.
Boosted research efficiency and data accuracy
Key Learnings & Retrospection
During my year long tenure at Samsung Research Canada, working on enterprise products for Samsung Knox Suite, I sharpened my multitasking skills by juggling multiple projects at once, meeting tight deadlines, and consistently delivering quality results. This experience taught me how to prioritize effectively and stay adaptable under pressure.
Along the way, I gained valuable insights into the B2B industry, deepening my understanding of user behaviors and learning how these insights can drive meaningful product improvements and strategic decisions.